I ordered this book as a gift for my daughter. She has already read the first book, which we also got through OwlCrate, and she's been asking for the second. It arrived quickly, and after a very cursory look I wrapped the box. She was so excited when she opened her gift. However, when she went to put it on her book shelf she found that almost all of part 5 had the pages stuck together. I looks like maybe some glue from binding got on the front edge during production. We were hoping that we could easily separate the pages, but no matter how careful I was we couldn't avoid some damage. Plus the front edge could not be smoothed and some pages tried to re-stick.
Now, if I had posted the review at this point, I probably would have put my purchase rating at 4 stars. Delivery was still awesome and the damage was likely not something they could have known/controlled, it was just a bummer. But instead, I decided to send a message to see if there was anything we could do - maybe send it back for a replacement or something. I am typically hesitant to reach out to customer service anywhere, as it is often a frustrating experience, but my daughter was so bummed and hesitant to read it because she didn't want to hurt it more (she's very careful about her books) so I took the chance and sent the message. I was pleasantly surprised by how quickly they responded and thrilled that they immediately offered to send my daughter a new copy since hers was damaged. My daughter is so excited!
I…