Shipping Updates

Last updated: October 7, 2025

Due to the multiple Monthly and Quarterly subscriptions we offer, as well as the many Limited Edition books and boxes we ship each month, we will be making some changes to our previous shipping schedule. Our goal is to get books that are ready to go out the door as soon as possible, keeping up a constant flow of shipments.

Monthly and Quarterly Subscriptions will always ship within their given month, as long as there are no unforeseen delays. The best way to see when your book or box is expected to ship is to keep an eye on our Shipping Updates page. This page is updated weekly, if not every few days.

Limited Edition Books and Boxes will always have an estimated ship month mentioned in the shop listing, and will also appear on the Shipping Updates page. As we get closer to the estimated ship time, we will share a more specific ship date on the Shipping Updates page.

Past Boxes, Books, and Items purchased through our online store are typically processed and shipped within 2-6 business days. There are occasions when an order will be processed the same day as it was purchased. Our little owls are always hard at work!

Notes:

• For any orders, once a shipment has moved to Processed in our system, we are no longer able to cancel/refund that order. Be sure you are confident with your purchase at checkout and that your shipping address is correct. Also, make sure the shipping address attached to your subscription is up to date. You can find more information on address updates HERE.
• As always, once your order ships, you will receive an email with your shipping notification and tracking number
• If you purchased your subscription later in the month/after the first batch of shipments has already been processed, your order may ship a bit later than the shipping dates listed.

Monthly Subscriptions:

• If you need to update the shipping address on your subscriptions, you can do so through your customer account. You can find instructions HERE.
• If your renewal has already gone through, please email support@owlcrate.com to ensure your current month's box gets shipped to the correct address. Updating your customer account will not update orders that are already in the system.
• As long as your monthly shipment hasn't moved into the "Processed" stage, which generally happens a few days before shipping, we can still update your address.
• If your shipment has been processed, we are no longer able to make changes and your box will be sent to the shipping address on file at time of renewal. Please make customer support aware of any changes ASAP.

Shop Orders and Special Editions:

• These orders are separate from the regular monthly subscriptions. Updating the shipping address in your customer account will not update the address on pending shipments.
• Please email support@owlcrate.com ASAP to update your shipping address.
• As long as your order/shipment hasn't moved into the "Processed" stage, which generally happens a few days before shipping, we can still update your address.
• If your shipment has been processed, we are no longer able to make changes and your box will be sent to the shipping address entered at checkout. Please make customer support aware of any changes ASAP.