FAQ

Hoping your order will arrive in time for the 25th?

Read below for December shipping information. 

USA Domestic: 
For orders shipping within the US, you will want to complete your purchase before the 13th to ensure delivery before the 25th. 
* Please be aware that delays can happen due to the influx of packages USPS handles during the holidays, as well as unprecedented weather conditions.

International Shipments : 
At this point (as of Dec 5th) we are unable to guarantee international orders will arrive before December 25th. 

If you make a purchase and would like to let the recipient know something exciting is on the way, you can find a downloadable email attachment HERE or a Printable Gift Enclosure HERE

Non-holiday themed ones are HERE and HERE.

** For all shipping updates, visit our main Shipping Updates page HERE *

Shipping rates vary depending on location.

USA: $8.99 per box.
Canada: $14.99 per box
Worldwide: Various - please see this article for a list of international rates.

The shipping cost is PER BOX. If you purchase a 3-Month OwlCrate Plan, shipped within the US, you will be charged $104.97 USD for the subscription and 3 x $8.99 USD for shipping.

** Please note: The above, fixed shipping rates are for our regular monthly subscription boxes. For any past boxes, books and items purchased through the shop, shipping will be calculated at checkout. **

All prices are in USD. Any applicable State, Provincial or National (UK VAT, AUS GST, etc) taxes are applied at checkout. 

To update your payment details, you just need to log into your OwlCrate customer account and click the Billing Information tab on your main account page.

This will take you to a page where you will see an Add Payment Method button. Click it and add all your details into the form/sidebar. 

Click Add Payment Method at the bottom of the form to confirm.

If needed, you can then assign specific subscriptions to specific payment methods. 

For step-by-step instructions, please visit our Help Centre.

To update your address, you just need to log into your customer account through owlcrate.com and click MANAGE SUBSCRIPTIONS or My Subscriptions.

On the next page, you can expand the active subscription box by clicking the [+]. You will then see a teal [>] next to your current address. When you click that arrow, a window will open so you can enter your new shipping address. To confirm, click UPDATE SHIPPING ADDRESS.

Note: Be sure to update your shipping address before your renewal goes through on the 1st. If you updated your address after your renewal has already gone through, your box will still be shipped to the old address. Changes made after your renewal will only take affect with your next scheduled renewal. If you do need to update your address for the current month, please contact support@owlcrate.com before the 5th of the month. We will be able to update your address for you as long as your shipment hasn't been processed.

* Updating your Billing Address does not affect your Shipping Address.

Shop Orders:

Past boxes, books and other items purchased in the shop usually ship within 5-6 business days of being purchased. Once your order ships, you will receive an email with your shipping notification and tracking number. Please note that international shipments can take 5-7 business days to link up with the next stage of shipping so you may not see updates to your tracking link right away.

Subscription Boxes:

Our monthly subscription boxes generally ship between the 15th and 20th of each month. Once your box ships, you will receive an email with your shipping notification and tracking number. Delays can happen so be sure to check our Shipping Updates Page if you are curious about your shipment.

International boxes ship a bit earlier in the month as the process takes a bit longer, but you will receive an email with your shipping notification and tracking number around the time your box leaves the US, usually between the 15th and 20th.

Please make sure your shipping address on file is up to date before your next scheduled renewal, or email support@owlcrate.com to get your current month's shipment updated before the 5th of the month. If you are contacting support after the 5th, we may or may not be able to update your address depending on the status of your shipment in our system.

We currently ship to most countries* and though door-to-door tracking isn't offered in every country we ship to, almost everyone is able to subscribe!

Shipping rates vary depending on where you live. Shipping within the US is $8.99 USD per box.

You can find a list of our current International Shipping Rates in our Help Centre. You can find more information about tracking your shipment HERE.

* We don't currently ship to Mexico, Peru or Iran.

If you are on the monthly plan and would like to skip a box, you just need to log into your account and click MANAGE SUBSCRIPTIONS or My Subscriptions (both in teal).

On the next page, expand the active subscription box by clicking the [+] and you will then see the SKIP RENEWAL option on the left.

Be sure to skip before your renewal goes through on the 1st of that month. If you forget and a charge goes through, please email support@owlcrate.com as you will no longer be able to skip that box through your customer account.

If you are on the 3-Month or 6-Month plan and wish to skip a box, please email support@owlcrate.com and we can skip your box for you.

If you skip a multi-month plan through your customer account, you will not be skipping one box but an entire 3- or 6-Month cycle. 

For step-by-step instructions, please visit our Help Centre.

We're sorry to see you go but understand if you need to take a break!

To cancel your subscription, you just need to log into your customer account and click MANAGE SUBSCRIPTIONS or My Subscriptions. On the next page, you can expand the active subscription box by clicking the [+]. At the bottom right, you will see Membership Options. You can cancel your subscription there.

Note: Cancelling only affects future renewals, it doesn't trigger an automatic refund. Any boxes that have already been paid for a time of cancellation will still be shipped. If you need to cancel any unshipped boxes, please email us at support@owlcrate.com.

We love being able to offer Exclusive OwlCrate and OwlCrate Jr Books and Special Edition Boxes! These books and boxes are completely separate from our regular monthly subscription boxes and must be purchased individually through our shop.

Active subscribers will be sent an early access email, letting them know the date and time books/boxes will go on sale. If books/boxes haven’t sold out within the first 24 hours after going on sale, we will send the access link to everyone on our Newsletter List. After another 24 hours have gone by, we will open sales to the public if we have any remaining stock.

Special Edition Books and Boxes are a pre-order and will ship closer to the release date of the book itself. Details will always be noted in the shop listing. If it happens that you need to change the shipping address on your order, please contact support@owlcrate.com as soon as you can. Once your order ships, you will receive an email with your shipping notification and tracking number.

Please note that Special Edition Books and Boxes will show as SOLD OUT in the shop until the date and time they go on sale. All the information you need will be in the access email so be sure to read it carefully.

Are you looking to switch from OwlCrate to OwlCrate Jr? Did you have a failed renewal? Did you receive a damaged/defective item in your box?

Find answers to all your questions in our Help Centre.

If you need to contact our Cutstomer Support Team, please email support@owlcrate.com directly.

You can also 'Leave A Message' with Ozwald the Owl in the Chat bubble at the bottom right of this screen.

Speak to you soon! Hoot hoot!