The confidentiality and security of our customers' personal information is very important to us. Please read below for a full explanation of how we treat the personal information you submit to us.
The information we request from you is minimal and is gathered solely to register/maintain you as an OwlCrate customer and/or to register/maintain you as a subscriber to our mailing list. The standard information we request when you sign up to OwlCrate via our Website is as follows: e-mail address, full name of recipient, shipping address, phone number (optional) billing information (credit card number, billing ZIP code, billing country, CVC) (“Personal Information”).
OwlCrate uses this information to process and ship your orders and to keep you up to date with your shipments and occasional OwlCrate promotions. We gather no information from you other than the information you voluntarily provide and OwlCrate will never sell, rent or disclose any of your Personal Information with third parties for marketing purposes. OwlCrate uses industry standard encryption techniques and stores all personally identifying information in a secure manner. In addition, OwlCrate stores all Credit card information with a third party PCI compliant credit card vault of which you can read more about at https://www.spreedly.com/pci.
What do we do with your Information?
OwlCrate uses your Personal Information with a view to give you a high-quality customer experience. We will use your e-mail address as our primary source of communication with you and will send monthly notifications regarding the renewal of your subscription and the shipping and tracking of your monthly OwlCrate order. We will also use your e-mail to contact you personally if we find any errors with your account (e.g. invalid shipping address due to typo). If you are signed up to our mailing list, you will receive occasional promotional e-mails from us. If ever you wish to stop receiving these e-mails, there is an 'Unsubscribe' link at the bottom of each e-mail that you can click to remove your e-mail address from our list. If you leave an item in your shopping cart, but have entered your e-mail address at the start of Checkout, you may receive 1 to 3 e-mails encouraging you to return to the website and complete your sale. You can always unsubscribe from these e-mails by clicking the 'Unsubscribe' link at the bottom of the e-mail. Any concerns whatsoever in regard to this can be sent to firstname.lastname@example.org.
How do we keep your Information Secure?
OwlCrate takes all commercially reasonable precautions to safeguard your Personal Information. We encrypt your credit card details using Secure Sockets Layer (SSL) technology and we store all credit card information in a third party PCI compliant credit card vault. Your Personal Information is only used by those OwlCrate employees who need to use the information in order to perform those duties which will assist in our service to you.
Although the precautions above are implemented on our website, security during internet transmissions can never be fully assured. As such, OwlCrate cannot guarantee complete security of Personal Information, since this level of security cannot currently be achieved on the internet. Users must therefore accept all risks associated with data-transmission on the internet (and thus on owlcrate.com), including the potential interception of their Personal Information while in transit.
OwlCrate will not knowingly collect Personal Information from visitors younger than thirteen (13) years of age. We encourage parents to talk to their children about their use of the Internet and the information they disclose on websites. Parents are also advised to research and if necessary utilize Parental Control tools to prevent children from submitting information online without parental consent. If you are at all worried that your child has submitted Personal Information to us online, please reach out to us at email@example.com and we will take immediate action to remove this information from our servers.
Changes in Company Structure
In the event of the sale, transfer or merging of certain company assets (i.e. the company itself or parts of the company), user information (including Personal Information) may constitute one of the transferred assets. If required by law, we will notify users of such transfer.