Shipping Updates

Last updated: July 21, 2025

Due to damages, we will be reprinting our May Adult Fantasy books.

We anticipate the new books will be shipping later in August. You can find all the details HERE.

If you have any questions, please email support@owlcrate.com.

Monthly Subscription Boxes:

• Young Adult Book & Goodies boxes, as well as YA Book Only subscriptions, typically ship between the 15th and 20th of each month.
• Adult Fantasy Book Only subscriptions will be shipped between the 20th and 25th of each month.
• Our aim is to ship the Quarterly Subscriptions within the first two weeks of the month. As we launch each new subscription, we will continue to refine our schedule to offer a more specific timeframe.
• Please note: If you purchased your subscription later in the month/after the first batch of shipments have already been processed, your order may ship a bit later than the shipping dates listed.

Past Boxes, Books, and Items from our Online Store:

• Shop orders are typically processed and shipped within 2-6 business days. There are occasions when an order will be processed the same day as it was purchased. Our little owls are always hard at work!
• Once an shipment has been processed, we are no longer able to cancel/refund that order.
• Once your order ships, you will receive an email with your shipping notification and tracking number.

Special Edition Books and Boxes:

• Our special edition pre-orders are purchased and shipped separately from our regular monthly boxes or shop items.
• Each special edition shop listing will include an estimated ship date - usually close to the book's release date.
• After that main ship date, any extra books and boxes purchased in the shop will be processed like a regular shop order.

Monthly Subscriptions:

• If you need to update the shipping address on your subscriptions, you can do so through your customer account. You can find instructions HERE.
• If your renewal has already gone through, please email support@owlcrate.com to ensure your current month's box gets shipped to the correct address. Updating your customer account will not update orders that are already in the system.
• As long as your monthly shipment hasn't moved into the "Processed" stage, which generally happens a few days before shipping, we can still update your address.
• If your shipment has been processed, we are no longer able to make changes and your box will be sent to the shipping address on file at time of renewal. Please make customer support aware of any changes ASAP.

Shop Orders and Special Editions:

• These orders are separate from the regular monthly subscriptions. Updating the shipping address in your customer account will not update the address on pending shipments.
• Please email support@owlcrate.com ASAP to update your shipping address.
• As long as your order/shipment hasn't moved into the "Processed" stage, which generally happens a few days before shipping, we can still update your address.
• If your shipment has been processed, we are no longer able to make changes and your box will be sent to the shipping address entered at checkout. Please make customer support aware of any changes ASAP.